FREQUENTLY
ASKED
QUESTIONS
FAQ
Do you have any doubts about Parkair products? Find the answer to your question in our frequently asked questions
- How do your Parkair air conditioning systems differ from traditional ones?
- Our air conditioning systems stand out for their ability to integrate perfectly into any environment without the need for external units, using advanced condensation technologies. They are ideal for those who do not have outdoor space available or for installations in historic centers where regulations limit the visual impact.
- What makes Water/Air air conditioning systems unique?
- Water/Air systems, also called water condensed, are distinguished by the absence of external units, favoring solutions that reduce the visual impact and are ideal for those who do not have outdoor spaces or must comply with the regulations of historic centers. Parkair offers direct expansion water/air solutions but also invisible air/air, external built-in or internal installation, and also Hydronic Water/Water and air/water solutions ideal for combining with systems with radiant floor panels.
- How do Parkair's unitless systems work?
- Our unitless systems use innovative technologies to exchange heat efficiently, using water (for water/air models) or air (for air/air models), eliminating the need to install invasive motors outside the buildings.
- Can Parkair systems be installed in historic buildings?
- Absolutely. Our systems are designed to comply with the architectural restrictions of historic centers, offering invisible or internally installable air conditioning solutions that do not alter the external aesthetics of the buildings.
- What are the advantages of Parkair heat pumps?
- Our heat pumps offer superior energy efficiency, reduce energy consumption and CO2 emissions, and are also capable of providing heating, cooling and domestic hot water with a single system, representing an All -in-One solution for home comfort. Discover the AHP3 and WHP3 range…
- How do I choose the most suitable Parkair air conditioning system for me?
- Choosing an air conditioning system is essential to ensure the comfort and energy efficiency of your spaces. To help you navigate the wide range of Parkair options, we offer a direct telephone consultancy service to answer your initial questions and better understand your needs. However, for a detailed and personalized assessment, we always recommend the opinion of a qualified technician. If you do not have your own trusted installer, one of our Authorized Dealers or Installer Partners will be able to visit your home or office, assess your specific air conditioning needs and recommend the ideal system in terms of size, type and model. Contact us to start an initial consultation and we will guide you towards the perfect solution for you.
- What is the average lifespan of your air conditioning systems?
- Parkair air conditioning systems are the result of advanced engineering, designed to withstand the test of time and guarantee superior quality performance. With regular maintenance and correct use, our systems can easily exceed 15 years of operation, maintaining efficiency and reliability. The specific longevity of each model may vary based on environmental conditions, frequency of use and care given to the appliance. Parkair is committed to providing sustainable and long-lasting solutions, so that the comfort of your home or office is an investment over time, not just a momentary purchase.
- Do you offer after-sales assistance and maintenance?
- Absolutely. Our commitment to our customers does not end with the sale. We offer a complete and efficient after-sales assistance and maintenance service, designed to ensure maximum peace of mind when using Parkair air conditioning systems. From rapid technical assistance to scheduled maintenance, our team of qualified professionals is always ready to intervene to resolve any issues and to perform regular checks that extend their useful life and preserve their energy efficiency. We believe that good support is the key to a quality customer experience, and we constantly work to exceed expectations, ensuring a comfortable and air-conditioned environment at all times.
- Can air conditioning systems be customized for specific needs?
- Of course, we can offer customized solutions to meet specific needs, both in terms of capacity, application or aesthetic integration with the surrounding environment.
- Where can I buy Parkair air conditioning systems?
- Our innovative air conditioning systems are available throughout Italy thanks to a widespread network of retailers and wholesalers of plumbing and electrical materials with over 500 points of sale. We carefully select our partners to ensure you the best economic conditions and always attentive and qualified assistance. We invite you to visit our point of sale search page to locate the retailer closest to you, where you can find Parkair solutions suited to your specific needs and advice for an informed and convenient purchase.
- What kind of after-sales support do you offer?
- We offer a complete after-sales service that includes technical support, spare parts and periodic maintenance. Our goal is to ensure maximum customer satisfaction and optimal performance of our systems over time.
- How can I contact your customer service?
- Our customer service is available by phone, email , or through the contact form on our website. We are here to answer all your questions and assist you every step of the way, from purchasing to support during installation and beyond.
- What type of maintenance do your systems require?
- We recommend periodic checkups and annual maintenance by a qualified technician to ensure the efficiency and longevity of your system. Specific maintenance details may vary based on the model and configuration of the system installed.
- Is a preliminary visit necessary before installation?
- It is not mandatory but we recommend an on-site assessment by one of our Partner Installers to ensure that the chosen solution is perfectly suited to your needs and the specifics of the property.
- How do the heat pumps and geothermal systems you offer work?
- Heat pumps use thermal energy from the external environment (air or water depending on the model) to heat or cool interior spaces efficiently and to produce domestic hot water. Our geothermal systems, on the other hand, use thermal energy from the subsoil, thus maximizing energy efficiency and reducing the carbon footprint.
- What are the advantages of air conditioning solutions without external units?
- Our solutions offer minimal visual impact, flexible installation and are particularly suitable for dense urban areas or historic centers. In addition, they guarantee high energy efficiency and optimal thermal comfort.
- What are the key technical specifications of your outdoor unit-less air conditioning systems?
- Our outdoor unit-less systems use advanced technologies to maximize energy efficiency. They feature inverter compressors that adjust operation based on demand, reducing energy consumption. Specifications include a range of heating capacities, high coefficients of performance (COP) and seasonal energy efficiency (SEER), ensuring optimum performance with a reduced environmental impact.
- How does geothermal technology fit into your air conditioning systems?
- Geothermal technology uses the constant temperature of the subsoil to heat and cool spaces. Our geothermal systems include heat pumps that circulate a fluid through a circuit of underground pipes, absorbing or releasing heat to the ground. This solution offers greater efficiency than traditional systems, with significant energy savings and lower CO2 emissions.
- What solutions do you offer for environments with limited space or architectural restrictions?
- For environments with limited space or architectural restrictions, we offer invisible air conditioning solutions for external installation or solutions without external motor, water or air. The latter, designed for internal installation, can be integrated into false ceilings, cabinets or technical rooms, making them practically invisible. We have compact units, ventilators of various types and sizes that offer installation flexibility without compromising aesthetics or living space.
- What are the control and automation options for your systems?
- Our systems can be equipped with intelligent control and automation solutions that allow users to easily manage their indoor climate via smartphone, tablet or computer. Depending on the model, these systems offer features such as time programming, temperature control by zone, presence detection and energy consumption analysis, allowing for optimized comfort management and additional energy savings.
- How do you address sustainability and environmental impact in your systems?
- Sustainability is at the heart of our product design and development. We use refrigerants with low global warming potential (GWP), promote the use of recyclable and energy efficient materials. Our systems are designed to reduce energy consumption and CO2 emissions, supporting building sustainability goals and contributing to LEED certification or similar eco-friendly standards.
- What standards and certifications do your products meet?
- Our products comply with the most stringent international standards for safety, energy efficiency and performance. We are committed to exceeding market expectations and ensuring that our systems deliver high levels of reliability, efficiency and comfort.
- What is the average Coefficient of Performance (COP) of your heat pumps?
- The Coefficient of Performance (COP) of our heat pump systems varies depending on the model and operating conditions, but generally falls within a high range, indicative of high energy efficiency. For example, our most efficient models can achieve a COP of up to 4 or 5, which means that for every kWh of electricity consumed, the system can produce up to 4-5 kWh of heat.
- How do you manage “ defrosting ” in air/water heat pumps in low temperature conditions?
- Our Air/Water heat pumps are equipped with an advanced automatic defrosting system that optimizes performance and efficiency in low temperature conditions. This system constantly monitors operating conditions and, when necessary, temporarily reverses the refrigeration cycle to melt the ice formed on the outdoor unit, thus ensuring maximum efficiency and minimizing energy consumption. (to be verified > Marco Spinelli)
- How are ventilation needs managed in air/air systems without an external unit?
- Our indoor air/air systems are designed with innovative heat exchange mechanisms via ducting in a perimeter wall facing the outside, while maintaining high energy efficiency. This is achieved through the use of highly efficient fans and heat exchangers optimized to maximize heat transfer while minimizing pressure drops
- What are your solutions to ensure the acoustic comfort of indoor systems?
- The design of our systems places great emphasis on noise reduction, using silent components, acoustic insulation and configurations that minimize sound transmission. This ensures that our air conditioning systems offer not only excellent thermal comfort but also a quiet environment, with extremely low noise levels for both indoor and outdoor units.
- How do your products position themselves in terms of environmental sustainability?
- Our products are designed with a strong commitment to environmental sustainability, using technologies that significantly reduce energy consumption and CO2 emissions. Our air conditioning solutions use renewable energy, such as air and water, and comply with the most stringent environmental regulations. We are constantly striving to improve the efficiency of our systems and reduce our ecological footprint.
- What are your main competitive advantages?
- Our air conditioning systems stand out for their energy efficiency, minimal visual impact, and installation flexibility. Thanks to our continuous innovation and commitment to research and development, we offer cutting-edge solutions that meet the needs of a market that is increasingly attentive to sustainability and living comfort. In addition, our excellent customer service and technical support guarantee lasting satisfaction for all our customers.
- How can I become a reseller of your products?
- We are always looking for new business partners who share our passion for innovation and sustainability. To become a reseller, we invite you to contact our sales team to discuss the possibilities of collaboration. We offer full support, from product training to after-sales support, to ensure the success of our partners. Contact us via the form on the CONTACT page.
- Do you have a training program for installers and maintenance technicians?
- Absolutely. Our training program is designed to provide not only the technical skills needed to best install and maintain our air conditioning systems, but also to sharpen the skills of consulting and selecting the most suitable product for the customer's needs. With a particular focus on the correct sizing of the system, our training course aims to equip installers and maintenance technicians with the in-depth knowledge to ensure not only the optimization of performance but also the precise adaptation of the system to the specificities of the environments. This approach ensures that installers can offer an excellent service, increasing customer satisfaction and the longevity of the installed system.
- Do you offer custom solutions for large projects or specific needs?
- Yes, our product development team specializes in designing custom solutions to meet specific needs, both for large commercial and residential projects. We work closely with customers to develop solutions that perfectly fit their needs, while ensuring energy efficiency and comfort.
- What incentives or financing are available for purchasing your systems?
- We do not currently have financing or leasing options available for purchasing our air conditioning systems. However, our products may qualify for state or regional incentives for energy efficiency and environmental protection. Please contact our sales team or visit our page for the latest information on available incentives.
- How can I request a quote?
- Visit the FIND INSTALLER page to find the Parkair Partner Installer closest to you, who will provide you with a survey and a turnkey quote.
- How do I understand which solution is best suited to my needs?
- Our Parkair Partner Installers are ready to help you choose the best solution. Request a consultation on-site or remotely by searching for the installer closest to you on the FIND INSTALLER page.
- How can I work with you?
- If you want to collaborate with the Parkair team you can send your application by filling out the form on the CONTACTS page.
- How does the Furniture and Appliances Bonus work for the purchase of an air conditioner?
- This bonus provides a 50% deduction up to a maximum of 5,000 euros. Discover all the details on the INCENTIVES page.
- What is the Ecobonus for a high efficiency air conditioner?
- The Ecobonus allows a deduction of up to 65% for the purchase of a high energy efficiency air conditioner. More information on the INCENTIVES page.
- How does the Renovation Bonus work?
- This bonus offers a 50% deduction up to 96,000 euros if the purchase of the air conditioner is part of a building renovation. Read more on the INCENTIVES page.
- What is the Superbonus for installing an air conditioner?
- If the air conditioner is installed with "driving" interventions, such as thermal insulation or boiler replacement, it is possible to obtain a 70% deduction. Find out the details on the INCENTIVES page.
